SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nytilbud.dk-tilbud in byen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nytilbud.dk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are perfect just like the photo, very fast shipping to Mexico approx 15 days
I thought they were yellow gold, and they were rose gold, and I only have 5 punctures on one ear, and now they are different in color (((minus one star only for this.
Very nice and silver.
very good store
The description is accurate, but I had a problem receiving the order, it indicated delivered the 24/02 I opened dispute and did not fix it for me, the order has reached 13/04. It's a shame because the earrings are a wonder, but the result of the dispute both by aliexpress and the very disappointing store.
Quality earrings. Unbeatable store.
Very nice earrings, located on them test. Come packed in pudełeczku. Shipping to Polish it 2 weeks. Recommend!
Cute earrings
Bien
Perfect, I will certainly repeat. 100% recommended
Looks very nice!
Beautiful, miniature earrings, match the description of the store
Cute earrings, consistent with the description. Fast shipping to Poland
Order 04.03.20 and received on 12.03.20, requested in the same country. They're very pretty, smaller than I expected. The one with stars is better so the truth, the one with heart is a little small, better for a girl
Beautiful. Same as in the photo.
Very beautiful e fine
Up to St. Petersburg less than a month!!!! Very cool. As in the photo and in the description. Small, pretty, very similar to gold. straight what I was looking for. I recommend the product and the store. Track tracked.
Very cute these earrings are smaller than I thought but cute anyway. I love it. The store sent it to a box. Very good quality. I love this seller because he is always careful to send the jewels well protected