SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nytilbud.dk-tilbud in byen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nytilbud.dk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are very lovely.
Very cute, good quality, arrived very fast
Everything ok, looks very nice.
Interesting look
Schmuck angekommen in ausgezeichnete zustand, sehr nette, große glanz, meine enkelin wird liebe jedes stück, danke verkäufer
All right. Only the delivery stretched for more than two months, but the sale is not responsible for it.
Small earrings, charming, very well made.
Excellent store! Thank you for the puulseras!
I am very glad. Jewelry came in beautiful box with wróżką, with small, carefully wykonanym woreczkiem. Quality jewelry flawless. Made carefully, with attention to detail. Beauty. Recommend!
The product fully corresponds to the description and photo of the store. Track tracked.
March 4 ordered, March 21 they waited in the post office (Moscow). Were packed separately in bags and in a gift branded box. Earrings really liked! Gentle, neat! I have more than 18 orders from this store, and not a single disappointment. Boldly and with a clear conscience I recommend. Photo attached)
I like it so much
Lovely silver earrings. No allergy reaction for those with nickel sensitivity. 2 weeks delivery to canada
Delivered to Bulgaria in 14 days. Looks like genuine silver.
A little small but very pretty the same as the description
Sehr schöne wie alles von diesem shop. Kleine aber nette. Danke sehr viel verkäufer
Nice, delicate and elegant
Very gentle, beautiful.
Sie gleich aussehen wie in die foto. Länge-1, 5 cm. Verschluss normen
Sie sind schön und schöne und ICH sie liebe, begeistert mit den kauf.
Wirklich mochte, verfolgt.
Genaue beschreibung, эльфики sehr hübsch. Kam in das unternehmen.
Todo perfekte, zu beobachten, wenn nicht erhalten hässliche mit nass oder zeit und wird sagen sie.
Wunderbare ohrringe, einfache magie! Flügel fee sehr schöne schimmer in die licht. Probe ist auf die bolzen und stecker. Geschenk kam in geschenk box. Versand Service SF-Express, nur zu verfolgen, um das gebiet der Ukraine. Entsendung diese monat. Jeder ist glücklich, danke verkäufer und 5 sterne!
Die waren kam schnell. Die beschreibung entspricht, die schnitte sehen sehr schön, ordentlich, recht klein. Auf das konto der material, nicht sicher, dass es ist silber